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Avaya 132-S-708 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Maintenance | - Performance optimization - Monitoring and troubleshooting |
| Avaya Self-Service Solutions | - Avaya voice self-service architecture overview - Integration with contact center systems |
| Voice Self-Service Fundamentals | - IVR and call flow fundamentals - Self-service concepts in contact centers |
| Design and Implementation | - Call flow design principles - User experience design for IVR systems |
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