Oracle 1z1-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Use the default values.
C) Enter the value "Unlimited" in the chat and email fields.
D) Enter zero as the initial value for both fields.

2. Which setup sequence is used to give permissions to an individual to access an application?

A) Profile > Navigation set > Staff Account
B) Staff Account > Profile > Navigation set
C) Navigation set > Profile > Staff Account
D) None. No sequence is required.

3. Which statement is true about the JavaScript API?

A) It cannot be used in Custom Object workspaces.
B) It is available when you use the Connect Common Object Model CCOM for API operations.
C) It comes with in-built exception handling.
D) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

4. Which option should you use to create or configure queues?

A) Configuration > Site Configuration > Configuration Settings
B) Configuration > Application Appearance >Customizable Menus > System Menus
C) Configuration > Site Configuration > Message Bases
D) Configuration > Application Appearance > Customizable Menus > Custom Menus

5. What are the three different types of pull policy for queues?

A) Round Robin
B) Strict Priority
C) Advanced
D) First Due
E) Standard
F) Manual

Solutions: