Cisco 300-830 : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) SIP normalization scripts
B) H.323 gatekeeper zones
C) Static RTP pinning
D) CAC and adaptive video resolution

2. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Unified Border Element media bypass only
B) Survivable Gateway
C) Cisco Emergency Responder
D) Webex Edge Audio

3. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) #450 783-2223
B) +1-450-783-2223
C) 450.783.2223
D) [450) 783-2223
E) (450) 783-2223

4. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
B) Reload Flow Designer to refresh the configuration.
C) Create a connector in Control Hub for Webex AI agent.
D) Use Virtual Agent V2 node.

5. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) IVR menu
B) autonomous AI agent
C) scripted AI agent
D) live agent

Solutions: