Avaya 3000-3 : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) MAPI
B) HTTP
C) POP3
D) IMAP

2. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not a CCR administrator.
B) The CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is in After Call Work (ACW).
D) All of the CCR licenses are being used.
E) The CCR Agent is not logged into the telephone.

4. Which IP office application can be installed on the same server as CCR?

A) one-X Portal
B) IP Office Administration Suite
C) IP Office Voicemail Pro up to 16 voicemail ports
D) IP Office Voicemail Pro up to 20 voicemail ports

5. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Resource View
B) Development Tracing
C) Selective View
D) Continuous log
E) Snapshot

Solutions: