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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration | 25% | - Experience Portal Manager (EPM) setup - Voice, email, SMS, and speech server integration - POM campaign creation and rules - Media Processing Platform (MPP) configuration |
| Topic 2: Architecture and Licensing | 20% | - POM components and features - Deployment models and zones - AEP solution architecture and components - Licensing requirements for AEP and POM |
| Topic 3: Installation | 20% | - Installation procedures for AEP and POM - System requirements for AEP and POM - High availability configuration - Database installation and setup |
| Topic 4: Maintenance and Troubleshooting | 20% | - Backup and restore procedures - Diagnosis and resolution of common issues - Monitoring tools and logs - Software updates and patching |
| Topic 5: Administration | 15% | - Reporting and scheduling - User account and access management - Call flow management |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A) an auxiliary EPM server
B) a Media Processing Platform (MPP) server
C) the primary EPM server
D) the remote application server
2. Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B) Auxiliary I PM ran be installed on a single server AAEP system.
C) More than one Auxiliary EPM server can be added per AAEP 6.0 system.
D) Auxiliary EPM can be Installed co-resident with MPP server.
3. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A) an existing contact attribute
B) an existing contact strategy
C) the Call Classification Analysis (CCA) timeout to be used
D) sufficient voice ports and POM CCA licenses
E) the IP of the POM server
4. You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?
A) Check AAEP administration System Maintenance > Log Viewer
B) Look at the Application Detail Report in the AAEP administration.
C) Check the Avaya Aura experience Portal (AAEP) System Monitor.
D) Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
5. A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?
A) The Experience Portal DVD
B) The Oracle JDBC driver is installed automatically
C) http://www.oracle.com
D) http://support.avaya.com
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A,B,D | Question # 4 Answer: D | Question # 5 Answer: C |


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