Avaya 61451T : Administering Avaya Aura Communication Manager Specialized

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Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

1. What role do Feature Access Codes (FAC) play in enhancing security within Communication Manager?

A) They log user activities
B) They allow quick changes to user permissions
C) They encrypt voice data
D) They restrict unauthorized access to features

2. What distinguishes the Call Center ACD functionality from traditional call distribution methods?

A) It utilizes complex algorithms to route calls based on predefined rules
B) It restricts the ability to pick up calls from outside one's group
C) It only allows calls to be routed within the same geographic location
D) It requires manual intervention for each call routed

3. How do Basic Hunt Groups operate within Communication Manager to improve call handling?

A) By locking stations that are not actively participating in call handling
B) By encrypting the call data within the group
C) By ensuring that calls are never missed, as they are distributed among group members
D) By allowing all calls to be picked up by the first available agent

4. What is the primary role of the Facility Restriction Level (FRL) feature in Communication Manager?

A) It determines the maximum allowed bandwidth for each trunk.
B) It encrypts voice data passing through the trunks.
C) It manages physical access to the communication hardware.
D) It restricts the call capabilities of a trunk based on security requirements.

5. How does the EC500 feature support mobile workforce management?

A) By allowing real-time data syncing across devices.
B) By increasing mobile device battery life during calls.
C) By providing remote access to office telephony features.
D) By enabling GPS tracking of mobile devices.

Solutions: