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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Endpoints & Trunks | 20% | - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning - SIP, PRI and analog trunk setup - Media resources and codec settings |
| System Architecture & Installation | 25% | - Software installation and upgrade procedures - SD card licensing and system ignition - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware |
| Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Embedded Voicemail configuration - Licensing for advanced features - Auto Attendant and call flows |
| System Configuration & Management | 30% | - IP Office Manager and Security Settings - Hunt groups, pickup groups and call distribution - User profiles, extensions and rights - Short codes, time profiles and call routing |
| Maintenance & Troubleshooting | 10% | - Common issues and resolution steps - System logs, alarms and debugging tools - Backup, restore and configuration management |
Avaya IP Office Implementation Sample Questions:
Question #1
The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. Which additional equipment is needed to install the system in a rack?
A. an IP400 Rack Mounting Kit
B. a Standard 19" Rack
C. yellow2meterinterconnect cables
D. an Uninterruptable Power Supply
Question #2
A customer engages some sales reps who are only in the office occasionally. They will share the same telephone. Which user profile will you configure for this scenario?
A. No User
B. Standard User
C. Agent
D. Remote Manager
E. Hot Desk User
Question #3
What is the maximum number of Combo cards supported in the IP500v2 unit?
A. 1
B. 2
C. 6
D. 8
Question #4
Calls into a hunt group are queuing but the hunt group callers are not getting the queuing messages. Which feature controls this behavior?
A. Enable Normalize Queue Length
B. EnableCalls in QueueTransfer
C. Enable Announcements
D. EnableQueue Security
Question #5
Which hunt group feature will send all calls automatically to the second group if the first group is out of service?
A. Fallback
B. No Answer Time
C. Advertise Group
D. Call Waiting
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: E | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: A |


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