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Cisco 642-243 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 25% | - Diagnostic tools and utilities - Call flow and connectivity troubleshooting - Performance issue resolution - Log analysis and fault isolation |
| Topic 2: UCCE Architecture and Components | 30% | - Solution components and functions - Deployment models and design considerations - Call flow concepts and terminology |
| Topic 3: Maintenance and Operations | 20% | - Software updates and patches - Backup and restore procedures - System monitoring and health checks |
| Topic 4: Configuration and Scripting | 25% | - IVR scripting with microapps - Script Editor fundamentals - Advanced routing techniques |
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