Apple 9L0-006 : Apple Macintosh Service Exam

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Apple Macintosh Service Sample Questions:

1. A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?

A) Replace the logic board.
B) Replace the DC in board.
C) Run Apple Service Diagnostic.
D) Reset the SMC.

2. A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?

A) The Combo drive is not capable of burning DVD's.
B) The MacBook optical drive is malfunctioning.
C) The MacBook requires a firmware update.
D) The MacBook requires more RAM.

3. On a MacBook Pro, Safe Sleep ensures that _____.

A) data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
B) any open IP ports from services are closed before putting the machine to sleep
C) the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu
D) the machine is locked with a configured password after a specified amount of time

4. Which of the following PowerBook G4 models does NOT support hot-swapping the main battery?

A) PowerBook G4 (15-inch)
B) PowerBook G4 (12-inch)
C) PowerBook G4 (17-inch)

5. You are attempting to power a Mac mini (Mid 2007) with an 85 Watt power adapter. Will this work?

A) No
B) Yes

Solutions: