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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Understanding and Classifying KPIs | 20% | - SMART criteria and definition rules - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - Taxonomy and classification frameworks - KPI lifecycle and logic |
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Benchmarking and comparison - Target setting methodologies and best practices |
| Data Gathering, Quality and Reporting | 15% | - Data sources, collection and validation - Activation and visualization tools - Reporting, dashboards and interpretation - Data quality dimensions and improvement |
| KPI Selection and Alignment | 25% | - Selection criteria and techniques - Alignment with business goals and initiatives - Linking KPIs to strategy and objectives - Cascading KPIs across organizational levels |
| KPI Documentation and Standardization | 15% | - Documentation form design and components - Ownership, frequency and data definitions - Standardized templates and libraries |
| The World of KPIs | 15% | - Value and role of KPIs - Organizational levels and application - Challenges in performance measurement - Concepts, terminology and governance |
The KPI Institute Certified KPI Professional Sample Questions:
Question #1
Which KPI should be used to balance "New customers (#)"?
A. Time to process orders (# / time)
B. Customer complaints due to poor service or product quality (%)
C. Increase market share to 20% by the end of the year
D. Profitable customers (%)
Question #2
Which of the statements represents an objective?
A. Feedback system implementation
B. Nurture a learning environment that fosters creativity and innovation
C. Quality assurance
D. Active running projects
Question #3
As part of the Value Flow Analysis, Process KPIs reflect:
A. Transformation characteristics
B. The impact of outputs generated
C. All the answers
D. Resource allocation
Question #4
Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?
A. Innovation ideas per staff member (#)
B. Innovation ideas expressed by customers (#)
C. Implement 2 new innovation ideas by the end of the quarter
D. Innovation ideas implemented (%)
Question #5
Which of the following KPIs reflects the outcome of the recruitment process?
A. Time to recruit (# / time)
B. Job offer acceptance rate (%)
C. Applications per job requisition (#)
D. New employees passing probation period (%)
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: B | Question #3 Correct Answer: A | Question #4 Correct Answer: D | Question #5 Correct Answer: D |


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