PDF Version DemoHow much does ServiceNow Certified CIS CSM costs
- Passing Score: 60% or higher
- Types of questions: Performance Based Questions
- Examination Name: ServiceNow Certified CIS CSM
- Examination Fees: $400 USD
- Length of Exam: 85 min
- No of Questions: 85 Questions
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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For more info read reference:
CIS-CSM Official Certification Site
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ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Core CSM Configuration | - Case management configuration - Entitlements and SLAs - Account and contact management |
| Topic 2: Omni-channel and Customer Interaction | - Email, chat, and portal interactions - Customer service portal configuration |
| Topic 3: Implementation Planning and Overview | - Implementation methodology and best practices - Customer Service Management (CSM) architecture and components |
| Topic 4: Workflows and Automation | - Assignment rules and routing - Flow Designer usage for CSM processes |
| Topic 5: Reporting and Performance Analytics | - Performance Analytics dashboards - Reporting for case and SLA tracking |
| Topic 6: Integrations and Data Management | - Integration with external CRM/ERP systems - Data import and transformation |
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