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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Topic 2: Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Topic 3: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 4: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Topic 5: Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. What is needed to design a checklist? Choose the correct answer.
A) The checklist template needs to be in status "Editing"
B) You need to download Checklist designer from SAP
C) You need a checklist designer license
D) Checklist Designer needs to be installed in your ERP
2. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Pre-organizing spare parts to be taken to the physical of the job
B) Defining which material, the customer needs to purchase before the technician can start the work
C) Reserving material that has already been used for previous services
D) Booking material for a specific service call and defined location
3. Which Checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.
A) iSignature
B) Formula
C) File Library
D) Picker
E) Status
4. How would a field service technician update the service assignment status? Choose the correct answer
A) By adding a checklist
B) By navigating to the address on the service assignments
C) By opening the service assignments
D) By setting the relevant workflow step
5. Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A) Smart forms and Feedback
B) Administration
C) Master Data
D) Planning and Dispatching
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A,D,E | Question # 4 Answer: B | Question # 5 Answer: A |


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