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HP HP2-E47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP IT Performance Suite & Solutions | 25% | - Solutions mapping to customer environments - Components of HP IT Performance Suite - Integration with support services |
| Topic 2: HP Value Support Services Overview | 20% | - Value proposition and business benefits - Service levels and coverage options - Introduction to HP support service portfolio |
| Topic 3: Consultative Selling & Customer Assessment | 25% | - Needs analysis and solution alignment - Building value-based sales proposals - Identifying customer pain points and business needs |
| Topic 4: Pricing, Contracting & Implementation | 15% | - Service pricing models - Contract terms and conditions - Ordering and delivery process |
| Topic 5: ITIL & ITSM Best Practices | 15% | - Linking ITSM to HP support offerings - Service management principles - Basic ITIL framework concepts |
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