EXIN ISO20KF : ISO / IEC 20000 Foundation

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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

Question #1
What triggers a re-test of the Availability and Service Continuity plans?

A. six months having passed since the last test
B. a major disaster having occurred
C. a major change to the business environment
D. significant periods of unplanned non-availability

Question #2
What should planning for a new or changed service consider?

A. Known Errors to file systems
B. the existing service levels
C. verification that the appropriate level of testing is completed
D. a complete review of all recent security breaches

Question #3
What is the purpose of CobiT TM ?

A. To provide a high level process model that organizes a broad range of IT activities
B. To provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
C. To provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
D. To provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool

Question #4
If the service provider believes the service levels will not be met for an incident, when shall a customer be informed of this?

A. After the breach
B. Before the breach
C. During service reporting
D. Never

Question #5
Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

A. the senior customer representative
B. the service managers
C. a decision taking group
D. the Change Advisory Board (CAB)

Solutions: