PDF Version DemoMB-230: Microsoft Dynamics 365 Customer Service Exam Certified Professional salary
The average salary of a MB-230: Microsoft Dynamics 365 Customer Service Exam Certified Expert in
- England - 70,632 POUND
- India - 15,00,327 INR
- Europe - 80,347 EURO
- United State - 90,247 USD
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam
Microsoft MB-230 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of Managing cases and knowledge base .
Candidate are in charge of designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. This exam checks competency level on topics such as implementation and upgradation Power platform components,managing entitlements and SLA's . After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Customer Service to their clients and employers.
Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: manage cases and Knowledge Management; manage queues, entitlements, and service-level agreements; implement scheduling; implement Omnichannel for Customer Service; and manage analytics.
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Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
| Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Implement scheduling | 5% | - Manage resources
|
| Implement routing | 10% | - Configure unified routing
|
| Manage analytics, visualizations, and insights | 10% | - Manage insights
|
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