Apple Desktop Service Certification : 9L0-005

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Apple Desktop Service Certification Sample Questions:

1. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A) Service manual
B) User's manual
C) Downloads
D) Discussions

2. Which of the following is the format used to describe a version of Apple diagnostic software used with Intel Macs?

A) 3S107
B) 2.5.8

3. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Have you upgraded to Mac OS X v10.4.8?
B) Can any other computer successfully join her network?
C) What type of wireless card is installed in your iMac G5?
D) Does your ISP support wireless access to the Internet?

4. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) No
B) Yes

5. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) The cursor is frozen and the system is unresponsive.
B) You don't hear any fan or drive noise
C) You don't hear a startup chime
D) You can't connect to the Internet
E) The power button or power indicator doesn't light up at all

Solutions: