Avaya Contact Center Control Manager Implementation and Maintenance : 3302

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) The CMS Supervisor must beinstalledon the ACCCM Server.
B) You can connect to all versions of CMS with the Openlink driver.
C) You need to useaSolaris User.
D) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
E) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.

2. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Synchronization Server
B) ACCCM Web Portal
C) Import Server
D) Database Server
E) Application Server

3. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the ACCCM CFG tab under CM
B) in the file NAV360_ProvisioningService.exe.config
C) in the cm Port SYS Params tab of the CFG tab
D) in the ACCCMLocation tab under CM

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Call Flow Management
B) Visual Phone
C) Interactive Voice Response (IVR) Self-Service
D) CM Extensions Management

5. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
B) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
C) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
D) Verify that the user has permission to accessACCCM.

Solutions: