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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrated System Logging and Network Diagnostics | 20% | - System logging and analysis - SSA and Monitor tools usage - Connectivity troubleshooting - Network and SIP diagnostics |
| Topic 2: Call Flow Configuration and System Monitoring | 20% | - Call behavior analysis - System monitoring tools - Call routing and short codes - Voicemail and UCM configuration |
| Topic 3: System Status, Troubleshooting and Alarm Management | 20% | - Performance monitoring - Issue escalation procedures - Alarm identification and resolution - Fault isolation and troubleshooting |
| Topic 4: Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures - System recovery processes - Configuration management - Software and firmware upgrades |
| Topic 5: Avaya IP Office Platform and Security Administration | 20% | - Platform architecture and components - Security settings and policies - System administration and management - User and extension configuration |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. What is the exact meaning of "IMAP support" in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?
A) All messages are forwarded to a user's e-mail account and deleted from their telephone.
B) A user can receive voicemail messages to their Outlook, Outlook Express, and/or Lotus Notes programs running on their PC.
C) A user can see/listen to voicemail messages via a web browser.
D) A user can receive voicemail messages only using MS Outlook.
E) A new message is sent to a user's e-mail account. The user can listen to it by dialing their telephone number.
2. Which application is utilized for upgrading IP Office Server Edition?
A) Manager Application
B) Linux Command Line Interface
C) System Status Application
D) Web Manager
3. When creating a Short Code to connect to a Voicemail Pro start point, which Short Code feature should you use to ensure correct execution?
A) Voicemail On
B) Voicemail Node
C) Voicemail Off
D) Voicemail Call
4. A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records.
Which voicemail action type must be configured to achieve this?
A) Conditional Action
B) Database Action
C) Configuration Action
D) Miscellaneous Action
5. Which statement about Manager used in conjunction with Server Edition is true?
A) It is not compatible with Server Edition, and you must use Web Manager to configure the system.
B) It can only be installed from the Admin DVD
C) It can be installed from either the Admin DVD or Web Control (https://<server IP address>:7071)
D) It can be installed from either the Admin DVD or Web Manager (https://<server IP address>:7070)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |


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