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Nortel 920-183 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Feature Configuration & Services | 20% | - Multimedia and advanced features - Unified messaging and email integration - Voice messaging and auto-attendant setup - Call routing and dial plan configuration |
| Topic 2: System Overview & Architecture | 20% | - Server architecture and deployment models - Integration with PBX and telephony systems - CallPilot 5.0 hardware and software components |
| Topic 3: Installation & Configuration | 25% | - Software installation and upgrades - System initialization and setup - Mailbox and user account provisioning - Network configuration and IP settings |
| Topic 4: System Administration & Management | 25% | - Security management and access control - System maintenance and routine tasks - Performance monitoring and optimization - Backup and restore procedures |
| Topic 5: Troubleshooting & Support | 10% | - Log analysis and error resolution - Hardware and software fault recovery - Diagnosing common system issues |
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