The Beryl Institute Certified Patient Experience Professional : CPXP

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following is considered a complaint?

A) An email that requires a formal investigation
B) A comment on a survey that could have been handled by staff
C) A report by a patient of abuse
D) A written letter about neglect by a caregiver

2. Which policy change BEST reflects respect for the value of family members as partners in a patient's well- being and recovery?

A) Changing infection prevention policies to allow family pets to visit
B) Changing policy to allow family members to remain directly at the bedside during resuscitation attempts
C) Changing visitation hours to a 24-hour/7-day family access policy
D) Changing policy to define care tasks to be done by family members in caring for the patient at home

3. Which should be the FIRST step in implementing a bedside shift report as a new process?

A) Providing education to staff about how to do shift report at the bedside
B) Establishing with staff why they need to change their current practice
C) Mandating the expectation that shift report must occur at the bedside every time
D) Having nurses commit in writing that reports will occur at the bedside

4. Which statement BEST describes experience-based co-design (EBCD)?

A) EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.
B) EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.
C) EBCD should be used for stand-alone projects and not integrated with other organizational work.
D) EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.

5. Some important topics to consider in building effective cultural competence learning opportunities include all of the following EXCEPT:

A) Supervising a multicultural workforce.
B) Full knowledge of cultural practices and beliefs.
C) Effective cross-cultural communication.
D) Working effectively in diverse teams.

Solutions: