BBPSD Customer Service : CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Customer information should be collected by a shop:

A. Once you are aware that the customer is a regular shopper.
B. If a customer appears to be one who will return to the shop.
C. When the customer makes his first purchase.
D. The first time the customer comes into the shop.

Question 2

Attitudes and assumptions that we make about people are:

A. A common barrier to communication.
B. Useful when selling to customers.
C. A good first impression of customers.
D. Likely to help with product placement.

Question 3

Frequent interruptions:

A. Are a common time wasting activity.
B. Can help you to make the most of your time.
C. Help to get a lot of things done at once.
D. Help when working with colleagues.

Question 4

Attitudes and assumptions that we make about people are:

A. A common barrier to communication.
B. Useful when selling to customers.
C. A good first impression of customers.
D. Likely to help with product placement.

Question 5

When communicating with a customer by writing a letter you should:

A. Read through the letter before sending.
B. Keep the letter courteous, short and to the point and spell check it.
C. All of the above.
D. Sign the letter yourself.

Solutions: