Oracle B2B Service 2021 Implementation Essentials : 1Z0-1064-21

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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Contacts
B) Service requests
C) Sales opportunities
D) Notes
E) Social network

2. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Categories
B) Manage Service Request Status Values
C) Manage Service Request Products
D) Manage Service Request Queue
E) Manage Service Request Resolutions
F) Manage Service Request Severities

3. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) The Starts When criteria of the milestones is not True.
B) The scheduledprocess has not been set up.
C) Entitlement rules are not valid for the service request.
D) No default coverages are set up.

4. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

A) You have not enabled the Computer Telephony Integration (CTI) service.
B) The only toolbar enabled is the default one, and you must configure at least two.
C) You did not enable the vertical toolbar which is required, while the horizontal is optional.
D) The signed-in user does not have the appropriate access privileges to a toolbar.
E) You entered a toolbar height that is not more than 70 pixels.

5. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Delete message
B) Delete activity
C) Update SR reference
D) Update resource member
E) Update resource manager

Solutions: