Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Delete message
B) Delete activity
C) Update SR reference
D) Update resource member
E) Update resource manager

2. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per sender
B) a configured job to process inbound emails
C) an inbound message filter per time schedule
D) a configured profile option to schedule the retrieval of emails

3. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Create Category > Create Child Category.
B) Select Create Category > Create Top-Level Category.
C) Select the task Manage Service Request Categories.
D) Select Service Catalog in Functional Areas.
E) Check the Active flag.
F) Select Status = "Active".
G) Complete Category Name.

4. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add images as the product image will not be pulled from Engagement Cloud.
B) Configure products groups and product items in Engagement Cloud.
C) Add the Product object to your DCS application.
D) Add product ID(s) to the database component.

5. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) An error will occur; no queue is assigned to the service request.
B) The queue defined in the first evaluated rule is always assigned to the service request.
C) The queue defined by default is the one assigned to the service request.
D) The service request assignment will be unpredictable.

Solutions: