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Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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How much 1Z0-325 Exam Cost
The price of the 1Z0-325 exam is $245 USD.
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Configure dashboards - Define report access and sharing - Create standard and custom reports |
| Staff and Profile Management | - Define permissions and access rights - Create and manage profiles - Configure agent workflows - Set up staff accounts and roles |
| Site Configuration and Administration | - Search priority and keywords - Message templates and variables - System settings and configuration - Passport configurations |
| Customer Portal | - Self-service functionality setup - Portal deployment and configuration - Portal access control |
| Application Appearance | - Create and implement Workspaces - Configure Customizable Menus - Design Agent Interfaces - Create Navigation Sets |
| Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
| Knowledge and Answer Management | - Create and organize answers - Set up answer access and visibility - Manage knowledge base categories |
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