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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
| Customer Data and Governance | 15% | - Compliance and data privacy - Customer data management and identity - Data analytics and insights |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Customer Data Cloud - SAP Sales Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys - SAP Service Cloud |
| Integration and Extensibility | 25% | - Data flow and system connectivity - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Extensibility options and best practices |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
Which services are provided by SAP BTP Connectivity to integrate capabilities or data from the internet or your on-premise system landscape? Note: There are 2 correct answers to this question.
A. SAP API service
B. SAP Connectivity service
C. SAP Integration service
D. SAP Destination service
Question #2
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.
A. Establish regular housekeeping tasks and procedures.
B. Integrate clean core practices in the end-to-end value process chain.
C. Define roles and responsibilities as part of a process transformation office.
D. Establish release management.
E. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
Question #3
You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A. Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
B. Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
C. Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
D. Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
Question #4
Which of the following elements are part of the architecture of SAP Business Technology Platform?
Note: There are 2 correct answers to this question.
A. Container
B. Directory
C. Node
D. Subaccount
Question #5
Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
A. It is part of the accelerator templates in SAP Commerce Cloud.
B. It is highly coupled with the platform.
C. It communicates with the platform only through REST APIs.
D. It is a JavaScript storefront for SAP Commerce Cloud.
Solutions:
| Question #1 Correct Answer: B,D | Question #2 Correct Answer: C,D,E | Question #3 Correct Answer: D | Question #4 Correct Answer: B,D | Question #5 Correct Answer: C,D |


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