Nokia SDM Certification - CARE : SDM_2002001040

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Nokia SDM Certification - CARE Sample Questions:

1. What are the CaPM responsibilities regarding cost management?

A) To monitor costs on a periodic basis and initiate corrective actions as needed.
B) To support the F&C Controller in her/his cost monitoring activity.
C) To support the CT Head in her/his cost monitoring activity.
D) To review the actual financial data against the estimated figures and report it to the CT Head.

2. Who is responsible for entering CARE data into NELLE?

A) Cost & Progress Manager.
B) Project F&C with the input from CaPM.
C) Care Program Manager.
D) Services Account Manager.

3. What is the content of the Care Plan?

A) Upgrades and updates schedules.
B) NSN Care contacts, map of power, CT organization chart.
C) Services, schedules, contacts, care procedures, customer installed base.
D) NSN contacts and Emergency escalation procedure.

4. What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?

A) To provide a more hands-on approach to the offer.
B) Give background information on customer needs and to ensure that the Care services requirements are met.
C) To ensure commitment to the implementation schedule, resource requirements, rollout & other plans.
D) To support offer tailoring by giving insight into existing customer needs.

5. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Expert Support services.
B) HWS and/or SWS Life Extender.
C) Active Software Support (ASWS).
D) Spare Part Management (SPM).

Solutions: