ISEB The Foundation Examination - ITIL® : ISEB-ITILF

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A) Prioritization
B) Detection
C) Escalation
D) Categorization

2. Which one of the following are the two primary elements that create value for customers?

A) Resources and capabilities
B) Value on investment (VOI) and return on investment (ROI)
C) Customer and user satisfaction
D) Service requirements and warranty

3. Which statement BEST represents the guidance on incident logging?

A) All incidents must be fully logged
B) Only incidents reported to the service desk can be logged
C) Incidents must only be logged if a resolution is not immediately available
D) The service desk decide which incidents to log

4. Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Support the creation of a portfolio of quantified services

A) 1 and 2 only
B) 2 and 3 only
C) All of the above
D) 1 and 3 only

5. With which process is problem management likely to share categorization and impact coding systems?

A) Incident management
B) Service asset and configuration management
C) IT service continuity management
D) Capacity management

Solutions: