Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) An error will occur; no queue is assigned to the service request.
B) The queue defined in the first evaluated rule is always assigned to the service request.
C) The queue defined by default is the one assigned to the service request.
D) The service request assignment will be unpredictable.

2. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows use of a simpler hierarchy
B) requires less work and effort
C) allows you to use the same product hierarchy as sales
D) allows the display of a product hierarchy specifically for service purposes

3. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Product and category filtering
B) Default chat channel preferences
C) Knowledge management article links
D) Default notification preferences
E) Default communication preferences
F) Default timezone
G) Service request links
H) Knowledge management language locales

4. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) a single "publish" action to complete the task
B) nothing (DCS applications are always available to all users.)
C) moving the application to Staging and subsequently to Production status
D) system administrator approval

5. Which four statements are correct about hotkeys for Action Commands?

A) They can all be modified.
B) They allow a user to copy a service request.
C) They allow a user to forward a service request.
D) They can be assigned to a custom action script.
E) They allow a user to escalate a service request.
F) They have default values.

Solutions: