Avaya 2M00001A : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

Question #1
Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A. Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
B. Research the business to see if the prospect has a text chat or other means for contact on their website
C. Use facts and statistics from customer surveys to generate interest
D. Ask if the customer has a marketing manager

Question #2
Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A. Medium Linux servers, DL120G and R210
B. Large Linux server, DL360G and R620
C. IP500v1 Chassis
D. IP500v2 Chassis

Question #3
Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A. Provides reporting and analysis tools to track caller behavior for continuous Improvement.
B. Integrations, services, and assets, as well as the leveraging of open standards.
C. Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
D. Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.

Question #4
Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A. The CEO/Owner is most likely the buyer
B. The business lacks technical knowledge
C. The business believes that contact center capabilities are essential
D. IT is the buyer or strong influencer
E. The business applies technology to address a business problem

Question #5
Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A. No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
B. Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
C. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.

Solutions: