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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 2: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 3: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 4: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 5: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 6: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 7: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 8: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 9: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are the characteristics of a system with a clean core? (Choose the correct features) There are three correct answers.
A) Minimalism
B) High dependency on customizations
C) Complexities
D) Maintainability
E) Scalability
2. How do validated partners qualify for expert status?
There are three correct answers.
A) By achieving an ACV over EUR 550,000 in the last 24 months
B) By completing RISE projects with significant innovation
C) By exceeding standard marketing metrics
D) By maintaining over 80% Clean Core Quality Gates accepted
3. The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A) True
B) False
4. Which of the following are examples of when business rules can be used?
There are three correct answers.
A) Customizing screen configurations
B) Assigning a workflow to an activity
C) Sending notifications
D) Attaching smartforms to activities
5. What is the most common way to create master data in FSM?
Choose the correct answer.
A) By integration with back-end systems
B) By bulk upload with the Data Loader
C) Manual creation in the Master Data module
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A,B,D | Question # 3 Answer: B | Question # 4 Answer: B,C,D | Question # 5 Answer: A |
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