Microsoft MB-230 : Microsoft Dynamics 365 Customer Service Functional Consultant

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Main Requirements for Microsoft MB-230 Exam

While there are no strict prerequisites for this test, it is recommended that the candidates earn the Microsoft Certified: Dynamics 365 Fundamentals certification to understand the exam content. Microsoft MB-230 is designed for the functional consultants who possess customer service expertise. They are involved in implementing omnichannel solutions, which focus on service, efficiency, customer satisfaction, reliability, and quality. The potential candidates for this test should have solid applied knowledge that meets the user needs via the Dynamics 365 Customer Service, including the professional understanding of cases, queues, entitlements, and knowledge base.

MB-230 Structure

• The number of questions ranges from 40 to 60.
• Candidates can take 180 minutes to complete the final exam.
• It is delivered in English.
• The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
• The cost of such an exam is $165 based on the country, where the exam is proctored.

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What is the duration, language, and format of MB-230: Microsoft Dynamics 365 Customer Service Exam

• Length of Examination: 45 mins
• language: English
• Passing Score 700 / 1000
• Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
• Type of Questions: This test format is multiple choice.

Microsoft Customer Service Exam Certification Details:

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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