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Avaya 72400X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Support and Troubleshooting | - Instant Messaging and Multimedia Messaging Support - Troubleshooting Connectivity and Services |
| Topic 2: Equinox and Aura Architecture | - Components of Avaya Equinox Solution - Integration with Avaya Aura® Platforms |
| Topic 3: Configuration and System Management | - System Manager and AADS Configuration - Dynamic Configuration Services |
Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:
1. A customer has hired a new system technician to support their Avaya IX Workplace solution. While troubleshooting an issue with Avaya IX Workplace AAMS, the system technician has locked the Avaya IX Workplace AAMS Server as part of the procedure, however accidentally forgot to unlock it later.
How will Clients be affected by a locked AAMS?
A) Avaya IX Workplace clients will display the error "AAMS resource is locked".
B) Calls to/from Avaya IX Workplace for Web Clients will fail.
C) Users will be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android), but not on Avaya IX Workplace for Web Clients.
D) Users will not be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android) and Avaya IX Workplace for Web Clients
2. Users are unable to access Avaya Equinox Conferencing for Web from the public network. One user said that when trying to access the Unified Portal, they received the following error message:
HTTP Request Sent to HTTPS Port. What is causing this problem?
A) In ASBCE "Rewrite URL", in the Reverse Proxy, is disabled.
B) Avaya Aura Web Gateway (AAWG) has been configured to block HTTPS.
C) Avaya Aura Web Gateway (AAWG) has been configured to block HTTP.
D) In ASBCE the "Rewrite URL" information, in the Reverse Proxy, is mis-configured for HTTP.
3. An Avaya support engineer has advised the customer to use the Diagnostic feature of the Avaya IX Workplace Client for Windows to collect the client log files and attach them to an email message to Avaya Support.
Where in the Avaya IX Workplace Client for Windows can the customer generate an email message with an attached zip archive of the Client logs?
A) Select Settings > Log Pack and then click on Report a Problem.
B) Select Settings > Trouble Ticket and then click on Report a Problem.
C) Select Settings > Support and then click on Report a Problem.
D) Select Settings > Logs and then click on Report a Problem.
4. Which logging level on AAWG and AADS can impact server performance, and is not recommended to be left on for long periods of time?
A) WARNING
B) INFO
C) ERROR
D) FINEST
5. In an Avaya Aura release 8.0.1 environment, where is the best place to start troubleshooting Instant Messaging issues?
A) Avaya Aura Messaging (AAM)
B) Presence Services Snap-In/Avaya Breeze
C) Avaya Aura Communication Manager
D) Avaya Aura Device Services (AADS)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |


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