Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Welcher der folgenden Bereiche kann durch Technologie während der Serviceübergangsphase des Lebenszyklus unterstützt werden?
1. Data Mining und Workflow-Tools
2. Mess- und Berichtssysteme
3. Release- und Bereitstellungstechnologie
4. Prozessgestaltung

A. Alle oben genannten
B. nur 2, 3 und 4
C. nur 1, 2 und 3
D. nur 1, 3 und 4

Question 2

Wann kann ein bekannter Fehlerbericht erstellt werden?
1. Zu jeder Zeit wäre es sinnvoll, dies zu tun
2. Nachdem die permanente Lösung implementiert wurde

A. Beides
B. nur 2
C. Keines der oben genannten
D. 1 nur

Question 3

Welche der folgenden Aktivitäten fallen in die Zuständigkeit eines Lieferantenmanagers?
1) Aushandlung und Vereinbarung von Verträgen
2) Aktualisierung der Lieferanten- und Vertragsdatenbank
3) Planung eines möglichen Abschlusses, einer Verlängerung oder Verlängerung von Verträgen
4) Verwaltung der Beziehungen zu internen Lieferanten

A. nur 2, 3 und 4
B. nur 1, 2 und 3
C. Keine der oben genannten
D. nur 1, 3 und 4

Question 4

Welche der folgenden Optionen umfasst der Availability Management-Prozess?
1.Die Versicherungsdienstleistungen sind in der Lage, die Verfügbarkeitsziele zu erreichen
2.Überwachung und Meldung der tatsächlichen Verfügbarkeit
3. Verbesserungsmaßnahmen, um sicherzustellen, dass die Dienste ihre Verfügbarkeitsziele weiterhin erfüllen oder übertreffen

A. nur 1
B. nur 1 und 2
C. nur 1 und 3
D. Alle oben genannten

Question 5

Welche der folgenden Punkte müssen identifiziert werden, bevor Sie mit dem 7-stufigen CSI-Prozess (Continual Service Improvement) beginnen?

A. Prozessmodelle, Ziele und Zielsetzungen
B. Geschäftsziele, IT-Ziele, Prozessmetriken
C. Definitionen der Geschäfts- und IT-Strategie und -Prozesse
D. Vision und Strategie, taktische Ziele und operative Ziele

Solutions: