Peoplecert ITIL V3 Foundation : CMS7

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Peoplecert ITIL V3 Foundation Sample Questions:

1. In the phrase "People, Processes, Products and Partners". Products refers to:

A) Goods provided by third parties to support the IT Services
B) IT Infrastructure and Applications
C) All assets belonging to the Service Provider
D) Services, technology and tools

2. Which of the following is an objective of Release and Deployment Management?

A) To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)
B) To ensure that overall business risk of Change is optimized
C) To define and agree release and deployment plans with customers and stakeholders
D) To standardize methods and procedures used for efficient and prompt handling of all Changes

3. Which of the following are the main objectives of incident Management? Select all that apply

A) The restore normal service operation as quickly as possible
B) To minimize adverse impacts on business operations
C) To automatically detect service affecting Events

4. What is the BEST description in of a major incident?

A) An incident which is so complex that it requires root cause analysis before a workaround can be found.
B) An incident which requires a large number of people to resolve
C) An incident logged by a senior manager
D) An incident with a high priority or which has high impact on the business

5. Which of the following questions does Service Strategy help answer with its guidance?
1.How do we prioritize investments across a portfolio?
2.What services to offer and to whom?
3.What are the Patterns of Business Activity (PBA)?

A) All of the above
B) 2 only
C) 3 only
D) 1 only

Solutions: