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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Continuous Improvement | 20% | - Optimization & Improvement Initiatives - Performance Analysis - Customer Satisfaction & Service Reviews |
| Service Design & Planning | 25% | - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog - Customer Requirements & Expectations |
| SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - Nokia SDM Model & Principles - ITIL/COBIT Alignment |
| Service Operations & Governance | 30% | - Service Monitoring & Reporting - Escalation & Stakeholder Communication - Incident, Problem & Change Management |
Nokia SDM Certification - NI Sample Questions:
1. What is the duration of a Short Term Planning (STP) period?
A) 1 Quarter.
B) 6 Months.
C) 1 Month.
D) 1 Year.
2. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?
A) Execute but only with formal approval of the Project Manager.
B) Execute if the task will not have a significant impact on the project cost and keep customer happy.
C) Execute if there is a risk to harm the customer satisfaction.
D) Initiate the Change Management Process.
3. A roll-out project has known a very difficult start with lots of delay. The customer now wants a meeting to discuss the project status and some key issues. What kind of report and KPI's could be used to demonstrate to the customer that the project is now under control and improving?
A) Report showing the PARD and TILT KPI from beginning of the project till today.
B) Report showing RA + TILT KPI from beginning of the project till today.
C) Report showing the amount of ordered equipment and their delivery lead-times.
D) Report showing Order intake figures, Cash flow and PARD KPI from beginning of the project till today.
4. What are the correct planning horizons for short-term and long-term resource planning?
A) Short-term: 12 weeks, long-term: 12 months
B) Short-term: 4 weeks, long-term: 8 months
C) Short-term: 2 weeks, long-term: 6 months
D) Short-term: 8 weeks, long-term: 13 months
5. What are the defined Gates in the NSN Sales Work Flow?
A) 1. Receive the RFQ
2.Define Bid Team
3.Create Customer Offer
4.Negotiate Contract
5.Prepare Project Plan
B) 1. Identify Customer Needs
2.Develop a Solution
3.Prepare Commercial Offer
4.Negotiate Contract
5.Prepare PTA
C) 1. Customer Selection
2.Go/No Go
3.Bid/No Bid
4.Approval/No Approval
5.Deal/No Deal
6.Start Delivery
D) 1. Receive RFQ
2.Develop Solution
3.Prepare Commercial Offer
4.Negotiate Contract
5.Prepare for Delivery
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |


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